At ElectroHub Bangladesh, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return and refund policy under the following terms:

1. Eligibility for Returns

• Returns are accepted within [03] days from the date of delivery.
• The product must be unused, undamaged, and in its original packaging.
• The return request must be accompanied by the original receipt or proof of purchase.

2. Non-returnable Items

The following items are not eligible for return:

• Products that have been used or installed.
• Items without the original packaging.
• Products that are customized or made to order.
• Gift cards or digital products.

3. Return Process

• To initiate a return, please contact our customer service team at [service@electrohubbangladesh.com].
• Provide your order number and the reason for the return.
• Our customer service team will guide you through the return process and provide you with a return authorization if applicable.
• Customers are responsible for return shipping costs, unless the product is defective or not as described.

4. Refund Process

• Once the returned product is received and inspected, we will notify you via email.
• Refunds will be issued to the original payment method used during purchase.
• Please note, shipping costs are non-refundable.
• Refund processing may take up to [07] business days depending on your payment method.

5. Damaged or Defective Products

• If you receive a product that is damaged or defective, please notify us immediately within [02] days of delivery.
• In such cases, we will cover the return shipping costs and offer a replacement or full refund.
• We may require photographic evidence of the damage or defect for validation.

6. Exchanges

• We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order for the item of your choice.

7. Canceling an Order

• If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are shipped. Once the order is shipped, the return process will apply.

8. Contact Us

If you have any questions or need assistance with a return or refund, feel free to reach out to us:

• Email: [service@electrohubbangladesh.com]
• Phone: [+8809638-941277 ]

By shopping with us, you agree to these return and refund policies. We value your satisfaction and will do our best to ensure a smooth experience.